Screenshot of the Samsung Help Guide app by 34ML, featuring user manuals, videos, service center, live chat, and ongoing support.
Screenshot of the Samsung Help Guide app by 34ML, featuring user manuals, videos, service center, live chat, and ongoing support.

Overview

Overview

Overview

With the vision to digitize and reform the Egyptian educational system, Samsung collaborated with 34ML to introduce a smarter way of learning.

This was done by building a secure and user-friendly app that supports and manages the educational journey of 4.5 million high school students, all while building a comprehensive administration dashboard for the ministry to easily control the app. An impactful initiative that we have been proudly supporting for 4 years.

With the vision to digitize and reform the Egyptian educational system, Samsung collaborated with 34ML to introduce a smarter way of learning.

This was done by building a secure and user-friendly app that supports and manages the educational journey of 4.5 million high school students, all while building a comprehensive administration dashboard for the ministry to easily control the app. An impactful initiative that we have been proudly supporting for 4 years.

With the vision to digitize and reform the Egyptian educational system, Samsung collaborated with 34ML to introduce a smarter way of learning.

This was done by building a secure and user-friendly app that supports and manages the educational journey of 4.5 million high school students, all while building a comprehensive administration dashboard for the ministry to easily control the app. An impactful initiative that we have been proudly supporting for 4 years.

Industry

Industry

Industry

EdTech

EdTech

EdTech

Services

Services

Services

Solution Design, User Interface Design, Android, Backend Development, Cloud Hosting, DevOps

Solution Design, User Interface Design, Android, Backend Development, Cloud Hosting, DevOps

Solution Design, User Interface Design, Android, Backend Development, Cloud Hosting, DevOps

Deliverables

Deliverables

Deliverables

High Fidelity Designs, Admin Panel, Native Android User app

High Fidelity Designs, Admin Panel, Native Android User app

Technologies

Technologies

Technologies

Goals

Goals

Goals

Create an intuitive onboarding experience

Create an intuitive onboarding experience

Create an intuitive onboarding experience

Familiarizing students on the tablet through training & tours.

Familiarizing students on the tablet through training & tours.

Familiarizing students on the tablet through training & tours.

Educate students on tablets functionality

Educate students on tablets functionality

Educate students on tablets functionality

Providing instructional content on tablet usage and maintenance.

Providing instructional content on tablet usage and maintenance.

Providing instructional content on tablet usage and maintenance.

Simplify customer service experience

Simplify customer service experience

Simplify customer service experience

offering students a centralized platform to communicate with customer

service regarding any issues or queries.

offering students a centralized platform to communicate with customer service regarding any issues or queries.

offering students a centralized platform to communicate with customer service regarding any issues or queries.

Utilize reporting tools

Utilize reporting tools

Utilize reporting tools

 Allowing administrators to track app usage, student engagement, and other relevant metrics.

 Allowing administrators to track app usage, student engagement, and other relevant metrics.

 Allowing administrators to track app usage, student engagement, and other relevant metrics.

Solution

Solution

Solution

Working closely with Samsung, 34ML developed an intuitive app that became a digital companion for students. It offered access to informative resources, guides, and virtual tours enhancing their learning journey.


Moreover, the app features a convenient way to contact service centers, ensuring students always have the support they need. We also provided multiple services including hosting management, security configuration, ongoing support and maintenance.to guarantee the app's functionality and quality were sustained.

Working closely with Samsung, 34ML developed an intuitive app that became a digital companion for students. It offered access to informative resources, guides, and virtual tours enhancing their learning journey.


Moreover, the app features a convenient way to contact service centers, ensuring students always have the support they need. We also provided multiple services including hosting management, security configuration, ongoing support and maintenance.to guarantee the app's functionality and quality were sustained.

Working closely with Samsung, 34ML developed an intuitive app that became a digital companion for students. It offered access to informative resources, guides, and virtual tours enhancing their learning journey.


Moreover, the app features a convenient way to contact service centers, ensuring students always have the support they need. We also provided multiple services including hosting management, security configuration, ongoing support and maintenance.to guarantee the app's functionality and quality were sustained.

Features

Features

Features

Onboarding & Tablet Management

How it works videos,  bilingual interactive user manuals, virtual tours, and technical specs to help users get acquainted with the tablet

Communication Hub

Enhance customer service experience through live chat, FAQ, contact us form, contact details, and a map locator for all service centers.

Administrative Management & Reporting

Provides a comprehensive reporting panel for app statistics along with full control to locate, update, or disable any tablet.

Onboarding & Tablet Management

How it works videos,  bilingual interactive user manuals, virtual tours, and technical specs to help users get acquainted with the tablet

Next

Onboarding & Tablet Management

How it works videos,  bilingual interactive user manuals, virtual tours, and technical specs to help users get acquainted with the tablet

Communication Hub

Enhance customer service experience through live chat, FAQ, contact us form, contact details, and a map locator for all service centers.

Administrative Management & Reporting

Provides a comprehensive reporting panel for app statistics along with full control to locate, update, or disable any tablet.

Onboarding & Tablet Management

How it works videos,  bilingual interactive user manuals, virtual tours, and technical specs to help users get acquainted with the tablet

Next

Onboarding & Tablet Management

How it works videos,  bilingual interactive user manuals, virtual tours, and technical specs to help users get acquainted with the tablet

Communication Hub

Enhance customer service experience through live chat, FAQ, contact us form, contact details, and a map locator for all service centers.

Administrative Management & Reporting

Provides a comprehensive reporting panel for app statistics along with full control to locate, update, or disable any tablet.

Onboarding & Tablet Management

How it works videos,  bilingual interactive user manuals, virtual tours, and technical specs to help users get acquainted with the tablet

Next

Results

Results

Results

Empowering millions of students to transform their educational journey was the highlight of the app's success.

Empowering millions of students to transform their educational journey was the highlight of the app's success.

10K

10K

Students adopted the app in the first two weeks.

Students adopted the app in the first two weeks.

1M

1M

Students adopted the app in the first month.

Students adopted the app in the first month.

4.5M

4.5M

Users in two years.

Users in two years.

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Ready to craft your success story with us?

Ready to craft your success story with us?

Ready to craft your success story with us?